FAQs

1.       How do I enrol? 

All information for enrolling your dog into Top Dogs Day Stay can be found on our website here.

2.       How old do puppies need to be before they can come to daycare?

All puppies must have received their full set of vaccinations. This is usually 3/4 months of age. If you are uncertain about your puppy’s vaccinations, get in touch with your vet for confirmation.

3.       Do you take entire/un-neutered dogs?

We take entire male dogs up to the age of 6 months. After this your dog’s registration will become inactive until they have been neutered. We do take entire females; however, we do not take them when ‘on heat’ or for a period of 2 weeks following their final bleed.

4.       What happens if my dog does not pass the orientation day?

If we feel he/she may settle down, we will suggest your dog completes another orientation day and see how that goes.

5.       How long does my dog’s registration last?

If all our T&Cs are followed, then your dog’s registration will be ongoing. Inactive registration occurs if your dog has not attended Top Dogs for a period of 8 weeks, or if you fail to meet our conditions (up-to-date vaccinations, payments completed on time, neutered males over 6 months). If your dog’s registration becomes inactive and you wish your dog to resume regular daycare you will need to re-register, following the same process as a new dog enrolment.

6.      What vaccinations does my dog need to join Top Dogs?

Your dog needs to be treated for fleas and worms on a regular programme. We require all dogs joining us to be fully vaccinated and updated yearly for: DHPPi / DHP, Leptospirosis (Lepto) and Kennel Cough (KC or CC). All owners are required to keep Top Dogs up to date with your dog’s health and vaccination certificates.

7.       How do I book daycare days for my dog?

Registered dogs can use our online booking system here.

8.       Can I cancel my dog’s booking in advance if my plans change?

Yes, you can cancel either through your Dashboard or directly with the office; by email, text or phone.

9.       How do I pay for my dog’s daycare day?

All daycare is to be paid for prior to your dog’s day at daycare.  You can pay by Eftpos (no credit) in the office, by direct credit to our bank account or by using the remaining days on your advance pass to pay for your dog’s day. 

Caring for your leather products

There is real importance in caring for your leather items so they maintain their strength, flexibility, and condition. I have personally owned two of these leads for over 12 years and they are still as good as the day I got them. It is so worth the little bit of effort required to have your dog’s leather products always looking and feeling well turned out!

Treat your leather products with leather care conditioners - they come in a cream base and a firmer wax-based product, like shoe polish. By feeding the leather this will help maintain suppleness and length of life. If water is involved, like beach swimming, etc. wipe over with a warm damp cloth, let it dry, and then treat it with your leather care product. Always let your leather dry out naturally, do not heat it to speed up the process.

+49 856 9568 95

39 Lion Street
London-Lutton

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